Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return you can contact us at mail@thehopshoppe.co.uk
Please note that returns will need to be sent to:
The Hop Shoppe
2-2a Wood Street
Lytham St Annes
FY8 1QS
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Refunds
We will notify you once we’ve received and inspected your return, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and issue to the refund too.
If more than 15 business days have passed since we’ve approved your return, , please contact us at mail@thehopshoppe.co.uk.
Sale items
Only regular-priced items may be refunded. Unfortunately, we cannot accept returns on sale items or gift vouchers.
